Thank you for shopping with us at Petergric. Our Return and Refund Policy aims to ensure a smooth and transparent experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.
For questions regarding returns and refunds, please contact us through any of the methods below: Email: support@petergric.com Phone: +1 555-123-4567 Address: 172 Washington Blvd, New York, NY, 10001, United States
Return Period: 30 days from delivery date
Refund Processing Time: 10 business days from receipt
Return Shipping Costs: Covered by us for all eligible returns
You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions below.
We offer FREE returns within 30 days of delivery – no questions asked! Return shipping costs are covered by us for all domestic orders.
We provide a prepaid return shipping label for all eligible returns. We offer returns under the following conditions:
* Return Window: Items can be returned within 30 days of delivery.
* Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.
* Receipt or Proof of Purchase: Required for all returns.
* Exceptions: Certain products, such as custom or personalized items and hygiene products (e.g., undergarments), are non-returnable unless unopened and unused.
To start a return, please follow these steps:
1. Contact Customer Service: Email support@petergric.com with your order number, reason for return, and any supporting photos if applicable.
2. Receive Return Authorization: Our team will review your request and provide a return authorization and detailed instructions, including a prepaid shipping label.
3. Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.
4. Shipping: Use the provided prepaid shipping label and drop the package off at any authorized shipping location.
* Refund Approval: Once we receive and inspect your returned item, we will notify you regarding the approval status within 3 business days.
* Processing Time: Approved refunds will be processed to your original payment method within 10 business days. Your bank or credit card provider may require additional time to post the refund.
* Confirmation: You will receive a confirmation email once the refund is processed. If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at support@petergric.com. Processing Times
* Return Window: Returns must be initiated and shipped within 30 days of receiving the item.
* Inspection Period: Once received, returns are inspected within 3 business days.
* Refund Issuance: Refunds are processed to the original payment method within 10 business days after inspection.
At Petergric, we believe every wag, purr, and chirp brings joy to life. That’s why we’re dedicated to providing the finest care, premium products, and endless love for your furry (or feathery, or scaly) friends.
